Refund and Return Policy
Returns
Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
Returns are conditional on the item being unused and in the same condition in which you received it . It must also be in its original packaging.
Additional items that cannot be returned:
gift cards
In order to complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be given (if applicable):
- Any item that is not in its original condition, is damaged or parts are missing for reasons not due to
our error
- Any item returned more than 30 days after delivery
Price Adjustment
We sell products made by made by other brands. We do not offer price matching on products sold by other companies.
Refund (if applicable)
Once we have received and inspected your return, we will email you to let you know that we have received your returned item. We will also notify you of the confirmation or possible refusal of your refund.
If confirmed, your refund will be processed and a credit to your credit card or original method of payment will automatically be applied within a specified number of days.
Late or missing refunds (if applicable )
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. It often takes a while for the refund to be posted.
If you have done all of this and still have not received your refund, please contact us at customers@projectmontessori.com
Sale items (if applicable)
Only sale items regular price can be refunded, unfortunately sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you would like to exchange an item, please email us at customers@projectmontessori.com and we will provide you with detailed instructions.
Gifts
If the item is marked as a gift upon purchase was shipped directly to you, you will receive a gift credit equal to the value of your returned item. A gift certificate will be mailed to you once the returned item is received.
If the item was not marked as a gift when purchased, or the gift giver mailed the order to
themselves to gift to you later, we will send one
Refund to the gift giver and they will be notified of your return.
Shipping
To return your product, please email us at customers@projectmontessori.com and we will get back to you give detailed instructions. You will have to pay the shipping costs for returning your item yourself. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
If you have a If you are shipping items over €75, you should consider using a traceable shipping service or purchasing shipping insurance.We do not guarantee that we will receive your returned item
Cancellations
If you wish to cancel your order, please email customers@projectmontessori.com with the subject STORNO.
Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
Returns are conditional on the item being unused and in the same condition in which you received it . It must also be in its original packaging.
Additional items that cannot be returned:
gift cards
In order to complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be given (if applicable):
- Any item that is not in its original condition, is damaged or parts are missing for reasons not due to
our error
- Any item returned more than 30 days after delivery
Price Adjustment
We sell products made by made by other brands. We do not offer price matching on products sold by other companies.
Refund (if applicable)
Once we have received and inspected your return, we will email you to let you know that we have received your returned item. We will also notify you of the confirmation or possible refusal of your refund.
If confirmed, your refund will be processed and a credit to your credit card or original method of payment will automatically be applied within a specified number of days.
Late or missing refunds (if applicable )
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. It often takes a while for the refund to be posted.
If you have done all of this and still have not received your refund, please contact us at customers@projectmontessori.com
Sale items (if applicable)
Only sale items regular price can be refunded, unfortunately sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you would like to exchange an item, please email us at customers@projectmontessori.com and we will provide you with detailed instructions.
Gifts
If the item is marked as a gift upon purchase was shipped directly to you, you will receive a gift credit equal to the value of your returned item. A gift certificate will be mailed to you once the returned item is received.
If the item was not marked as a gift when purchased, or the gift giver mailed the order to
themselves to gift to you later, we will send one
Refund to the gift giver and they will be notified of your return.
Shipping
To return your product, please email us at customers@projectmontessori.com and we will get back to you give detailed instructions. You will have to pay the shipping costs for returning your item yourself. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
If you have a If you are shipping items over €75, you should consider using a traceable shipping service or purchasing shipping insurance.We do not guarantee that we will receive your returned item
Cancellations
If you wish to cancel your order, please email customers@projectmontessori.com with the subject STORNO.