Reimbursement and return conditions
return
Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Additional items that cannot be returned:
-Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be granted (if applicable):
- Any item that is not in its original condition, is damaged or for reasons not attributable to
are due to our error, parts are missing
- Any item returned more than 30 days after delivery
Price adjustment
We sell products manufactured by other brands. We do not offer price matching for products sold by other companies.
Refund (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If confirmed, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to officially post.
Then contact your bank. It often takes some time for the refund to be posted.
If you have done all of this and still have not received your refund, please contact us at customers@projectmontessori.com
Sale items (if applicable)
Only regular-priced items can be refunded; sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you would like to exchange an item, please email us at customers@projectmontessori.com und we will give you detailed instructions.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit equal to the value of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift when purchased or the gift giver sent the order to
sent to himself to give to you later, we will send a
Refund to the giver and he will be informed of your return.
Shipment
To return your product, please send us an email to customers@projectmontessori.com und We will provide you with detailed instructions. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, it may take different amounts of time for the exchanged product to reach you.
If you are shipping an item for more than €75, you should consider using a traceable shipping service or purchasing shipping insurance.We do not guarantee that we will receive your returned item.
Cancellations
If you would like to cancel your order, please send an email with the subject CANCELLATION to customers@projectmontessori.com
Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Additional items that cannot be returned:
-Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be granted (if applicable):
- Any item that is not in its original condition, is damaged or for reasons not attributable to
are due to our error, parts are missing
- Any item returned more than 30 days after delivery
Price adjustment
We sell products manufactured by other brands. We do not offer price matching for products sold by other companies.
Refund (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If confirmed, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to officially post.
Then contact your bank. It often takes some time for the refund to be posted.
If you have done all of this and still have not received your refund, please contact us at customers@projectmontessori.com
Sale items (if applicable)
Only regular-priced items can be refunded; sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you would like to exchange an item, please email us at customers@projectmontessori.com und we will give you detailed instructions.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit equal to the value of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift when purchased or the gift giver sent the order to
sent to himself to give to you later, we will send a
Refund to the giver and he will be informed of your return.
Shipment
To return your product, please send us an email to customers@projectmontessori.com und We will provide you with detailed instructions. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, it may take different amounts of time for the exchanged product to reach you.
If you are shipping an item for more than €75, you should consider using a traceable shipping service or purchasing shipping insurance.We do not guarantee that we will receive your returned item.
Cancellations
If you would like to cancel your order, please send an email with the subject CANCELLATION to customers@projectmontessori.com